💳Plans, Billing & Payment
Seats & Proration (Business Plan)
Plan Overview
We offer plan options that fit how you work and who you work with:
Individuals (Starter, Pro) — for one person; best for solo use and personal work. Each plan includes 1 seat and a fixed amount of monthly credits.
Business — for teams and organizations; includes multiple seats, and each seat comes with its own monthly credits so your total credits scale with the number of seats.
For the latest plan options, inclusions, and pricing, check our Pricing page.
Free Trial
Try Doraverse free for 14 days — no credit card required, with no limit on workspace members during the trial.
What’s included during the trial
All Business plan features, except video generation and custom domain.
Unlimited members in your workspace during the trial.
Free credits to explore all AI features.
How the trial works
If you subscribe during the trial: Your trial ends immediately. You’re charged right away and your billing cycle starts on that date. Monthly credits for your chosen plan are added immediately. Any remaining free credits stay usable until they expire.
If you don’t subscribe: The trial ends automatically after 14 days. Any remaining free credits stay usable until they expire.
If you choose an Individuals plan (Starter or Pro) after the trial, your workspace will be limited to 1 seat and all other members will lose access.
Seat Adjustment (Business Plan)
Seat adjustments are only available on the Business plan. Individuals plans (Starter, Pro) always include 1 seat and do not support additional seats.
Included seats
On the Business plan, you pay per seat. Each workspace must have at least 3 seats, and you can add or remove seats in Admin Settings → Billing → Overview → Adjust seats.
Each seat on the Business plan includes its own monthly credits, so both your total cost and monthly credits scale with the number of seats.
Increase seats
Additional seats are charged immediately.
If you add seats mid-cycle, the seat price is prorated for the days remaining in the current billing cycle.
Each extra seat increases your monthly seat charges and adds additional monthly credits, because Business plans grant credits per seat.
Monthly credits = Number of seats × Price per seat
Decrease seats vs. remove members
Removing a member does not reduce your paid seat count. The seat remains available to reassign until the end of the current cycle.
To decrease seats, update the seat quantity in Billing → Adjust seats. The change is scheduled for your next renewal. No refunds for the current cycle.
Types of Credit
Doraverse uses three credit types. They are used in this order: Free credit → Monthly credit → Prepaid credit.
Free Credit
Earned via Doraverse's promotions: trials, referrals or exclusive campaigns.
Has an expiration (see in Billing).
Monthly Credit
Included with your subscription plan.
The amount of monthly credits depends on your current plan (Starter, Pro, or Business). See details on the Pricing page.
Reset at the start of each billing cycle. Unused monthly credits don’t roll over.
Prepaid Credit
Purchased via one-time top-ups.
Stay available as long as the workspace exists.
Non-refundable.
When credits run out
If your workspace runs out of credits, AI features become unavailable. Access resumes when your monthly credits reset at the start of the next billing cycle or when you top up with Prepaid credits.
Don’t worry — we’ll email you when your credits are running low so you have time to top up before anything pauses.
Change Plans
Workspace Owner and Billing role can switch plans any time. Before confirming, review how the change affects members, seats, and billing.
Moving to Business plan
Seats & members: Multi-seat support turns on and you can add member anytime.
Admin access: Unlock full Admin Settings — Reporting (user activity & model usage), Member Management, and Workspace Settings (branding, custom domain, etc.).
Billing: Charge applies immediately. Mid-cycle changes are prorated for the remaining days; any unused amount is credited to your account balance and applied to your next invoice.
Credits: Monthly credits reset to the new plan. Prepaid/free credits remain.
Moving to an Individuals plan
Seats & members: The person who confirms the plan change remains in the workspace (as Owner); all other members are removed immediately and lose access. The workspace seat count is set to 1.
Admin access & workspace management:
Advanced workspace management features such as Workspace management system, Role-based permissions, Team Members, Custom branding, Department management, and Custom domain are removed.
You still keep access to the Report dashboard (model, user, and credit usage), but it is limited to your individual activity and workspace usage.
Any team- or department-based configurations tied to these removed features will no longer be available.
Billing: Charge applies immediately. Mid-cycle changes are prorated for the remaining days; any unused amount is credited to your account balance and applied to your next invoice.
Credits: Monthly credits reset to the new plan. Prepaid/free credits remain.
Cancel Subscription
Canceling schedules your subscription to end at the end of the current billing cycle. Until that date, your workspace remains fully usable. You can undo a scheduled cancellation any time before it takes effect in Billing.
Billing & Invoices
Payment processing
All payments are handled securely by Stripe. Doraverse does not store sensitive card data. You can manage everything in Account → Admin Settings → Billing.
When you’re charged:
Subscription start/renewal: Charged on your billing day.
Change plan: Charged immediately upon confirmation (prorated if mid-cycle); any unused amount is credited to your account balance and applied to your next invoice.
Add more seats: Charged immediately (prorated if mid-cycle).
Top up prepaid credit: Charged at purchase.
Pricing and taxes
All prices are shown and charged in USD. Plan prices are exclusive of tax — any applicable tax is added at checkout based on your billing address.
For common billing countries:
Vietnam: Tax rate 10%
Japan: Tax rate 10%
United Kingdom (UK): Tax rate 20%
The exact tax amount is calculated and displayed before you confirm payment.
Failed payments
Immediate charges (e.g., Prepaid top-ups, adding seats, upgrades charged now): If the charge fails, the purchase does not complete and no changes are applied. Update your payment method in Billing and try again.
Subscription renewals: If the charge fails, we’ll retry automatically and notify you by email. If payment is still unsuccessful after the retry window, your workspace is paused until payment is completed. Access is restored immediately once the payment goes through.
Manage Billing & Invoices
Go to Account → Admin Settings → Billing. From there, open Manage Billing to:
View current subscription.
Update payment methods.
Update billing details.
View & download invoice history (invoices and receipts).
Who can manage billing: Only Workspace Owners and Billing role users can view and change these settings.
Last updated