Troubleshooting
Common Error Messages
"Something went wrong."
This general error often indicates a temporary server issue or a problem with your device or network.
The following actions may help you resolve this issue:
Refresh the page or start a new session
Clear your browser cache and cookies
Use an incognito or private browsing window
Disable browser extensions, especially privacy or security tools
Turn off VPNs or secure DNS services
Try switching to a different network
"A network error occurred."
These errors suggest difficulty establishing a reliable connection to Doraverse’s servers.
The following actions may help you resolve this issue:
Disable VPNs or proxy connections
Turn off security filters or DNS protection services
Try a different browser or incognito mode
Switch to another network or device
"There was an error generating a response."
Occurs when the AI is unable to generate an answer.
This may be a temporary issue. Try regenerating the response or:
Restart your browser or device
Disable VPNs or proxy connections
Turn off security filters or DNS protections
Try a different browser or incognito mode
Switch to another network or device
"Download failed" / "File Not Found."
This error occurs when attempting to download files or click on file links generated by the platform.
For custom AI agents, please ensure that the necessary capabilities to generate and enable file downloads are properly enabled and up to date:
Run Code under the Code Interpreter API, which allows the agent to execute code and create files programmatically.
Enable Artifacts, which lets the agent deliver generated files directly within the chat interface for seamless downloading.
Both capabilities must be enabled in your Agent’s settings to support file generation and downloading.
Confirm the file was recently generated, as files may expire quickly.
Disable VPNs or proxy connections.
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