# Troubleshooting [Common Error Messages](#common-error-messages) ## Common Error Messages ### "Something went wrong." This general error often indicates a temporary server issue or a problem with your device or network. The following actions may help you resolve this issue: * Refresh the page or start a new session * Clear your browser cache and cookies * Use an incognito or private browsing window * Disable browser extensions, especially privacy or security tools * Turn off VPNs or secure DNS services * Try switching to a different network *** ### "A network error occurred." These errors suggest difficulty establishing a reliable connection to Doraverse’s servers. The following actions may help you resolve this issue: * Disable VPNs or proxy connections * Turn off security filters or DNS protection services * Try a different browser or incognito mode * Switch to another network or device *** ### "There was an error generating a response." Occurs when the AI is unable to generate an answer. This may be a temporary issue. Try regenerating the response or: * Restart your browser or device * Disable VPNs or proxy connections * Turn off security filters or DNS protections * Try a different browser or incognito mode * Switch to another network or device *** ### "Download failed" / "File Not Found." This error occurs when attempting to download files or click on file links generated by the platform. * For custom AI agents, please ensure that the necessary capabilities to generate and enable file downloads are properly enabled and up to date: * **Run Code under the Code Interpreter API**, which allows the agent to execute code and create files programmatically. * **Enable Artifacts**, which lets the agent deliver generated files directly within the chat interface for seamless downloading. Both capabilities must be enabled in your Agent’s settings to support file generation and downloading. * Confirm the file was recently generated, as files may expire quickly. * Disable VPNs or proxy connections. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.doraverse.com/help/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.