> For the complete documentation index, see [llms.txt](https://help.doraverse.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.doraverse.com/help/troubleshooting.md).

# Troubleshooting

[Common Error Messages](#common-error-messages)

## Common Error Messages

### "Something went wrong."

This general error often indicates a temporary server issue or a problem with your device or network.

The following actions may help you resolve this issue:

* Refresh the page or start a new session
* Clear your browser cache and cookies
* Use an incognito or private browsing window
* Disable browser extensions, especially privacy or security tools
* Turn off VPNs or secure DNS services
* Try switching to a different network

***

### "A network error occurred." 

These errors suggest difficulty establishing a reliable connection to Doraverse’s servers.

The following actions may help you resolve this issue:

* Disable VPNs or proxy connections
* Turn off security filters or DNS protection services
* Try a different browser or incognito mode
* Switch to another network or device

***

### "There was an error generating a response."

Occurs when the AI is unable to generate an answer.

This may be a temporary issue. Try regenerating the response or:

* Restart your browser or device
* Disable VPNs or proxy connections
* Turn off security filters or DNS protections
* Try a different browser or incognito mode
* Switch to another network or device

***

### "Download failed" / "File Not Found."

This error occurs when attempting to download files or click on file links generated by the platform.

* For custom AI agents, please ensure that the necessary capabilities to generate and enable file downloads are properly enabled and up to date:
  * **Run Code under the Code Interpreter API**, which allows the agent to execute code and create files programmatically.
  * **Enable Artifacts**, which lets the agent deliver generated files directly within the chat interface for seamless downloading.

Both capabilities must be enabled in your Agent’s settings to support file generation and downloading.

* Confirm the file was recently generated, as files may expire quickly.
* Disable VPNs or proxy connections.